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The Service Order Management System (SOMS) is a flexible customer care platform which allows consolidated or a la carte billing of:

  • Wireline - Traditional and VoIP
  • Long Distance
  • Wireless
  • Broadband and Narrowband Internet
  • Video Services - Analog, Digital and IPTV
  • Security

As your company deploys new products and services, the Service Type driven architecture allows for the timely implementation and billing of new products and services.  These new products and services may then be offered as individual solutions or as part of a consoildated service bundle.

 

Key features include:

  • Cusomization options to meet the specific needs of your company's product and service mix
  • Real-time processing and provisioning of service orders
  • Automated service order progression with ability to track status
  • Automated bill cycle assignment to maintain equal distribution
  • Full CSR access to all customer data from one user interface

 

 
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